Privacy And Cookies Policy
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Company Info
Address: 15a Ng. 12 Đ. Đặng Thai Mai, Quảng An, Tây Hồ, Hà Nội 100000, Vietnam
Legal Entity: Rentabike Vietnam
International Tour Operator License: 01-2010/2022/TCDL-GP LHQT
Phone: (+84) 0904392423
Website: rentabikevietnam.com
Email: contact@rentabikevn.com
1. Information We Collect
We gather various types of information when you use our website and services, including:
1.1 Personal Information
- Name, email address, phone number, and payment details when making a booking or inquiry.
- Any other details provided through forms, emails, or direct communications.
1.2 Non-Personal Information
- IP address, browser type, operating system, and browsing behaviour on our website.
- Cookies and similar technologies to analyse website usage and improve user experience.
1.3 Third-Party Data
- Information from external payment processors or booking services when relevant.
2. How We Use Your Information
Your information is used to:
- Process bookings, payments, and customer inquiries.
- Enhance user experience through personalisation and content recommendations.
- Improve our website and services based on customer feedback and usage patterns.
- Comply with legal obligations and maintain security.
- Send marketing communications (only if you have opted in).
3. Sharing Your Information
We do not sell your personal information. However, we may share it in the following cases:
3.1 Service Providers
Third parties that assist with bookings, payments, or essential business operations.
3.2 Legal Requirements
If required by law or in response to valid legal requests.
3.3 Business Transfers
In case of mergers, acquisitions, or changes in business structure.
4. Cookies and Tracking Technologies
4.1 What Are Cookies?
Cookies are small files stored on your device to enhance website functionality and performance.
4.2 Types of Cookies We Use
Essential Cookies: Enable core features like bookings and secure logins.
Analytics Cookies: Help us analyse website traffic and improve services.
Marketing Cookies: Deliver relevant advertisements based on browsing activity.
4.3 Managing Cookies
You can manage or disable cookies through your browser settings. Note that disabling cookies may impact website functionality.
5. Data Retention
We retain your data only as long as necessary to provide services, comply with legal requirements, or resolve disputes. Unnecessary data is securely deleted.
6. Your Rights
- Access: Request details about the data we store.
- Correction: Ask for corrections to inaccurate or incomplete data.
- Deletion: Request removal of your data, subject to legal or contractual obligations.
- Objection: Opt out of certain data processing activities, including marketing.
To exercise these rights, contact us at contact@rentabikevn.com
7. Data Security
We implement security measures to protect your personal data against unauthorised access or loss. However, no online transmission is entirely secure, so we encourage safe browsing practices.
8. Third-Party Links
Our website may contain links to external sites. We are not responsible for their content or privacy practices, so please review their policies before sharing information.
9. Changes to This Policy
We may update this Privacy and Cookies Policy periodically. Any changes will be posted here, and your continued use of our website signifies acceptance of the updates.
10. Governing Law
This policy is governed by the laws of Vietnam. Any disputes will be resolved in Vietnamese courts.
For any questions or concerns, contact us at contact@rentabikevn.com
Thank you for choosing Rentabike Vietnam!
