FAQ

here are a few questions we're often asked

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Frequently Asked Questions

Check out our selection of bikes, choose either our Tourist Rental Package or our Expat Rental Package and when you’d like it, and the price will be calculated for you! 

Alternatively, you can get in touch with us using our contact form or through our Facebook page, drop us an email at rentabikehn@gmail.com or call us on (+84) 904 392 423.

Whichever way you choose, we’ll get back to you within 24 hours!

The Tourist Rental Package is designed for tourists and for riders who are looking to travel across the country. There’s no mileage limit, nor is there any limitation on where you can travel to!

The Expat Rental Package, on the other hand, is designed for riders who are living and working in Vietnam. It’s a really cost effective way of getting around town, but there’s a mileage limit of 1,000km per month and you’re limited to the city in which you rented your bike and its immediate surrounding area.

You can find more detailed info on the two packages when you browse our bikes, or on our Services page.

Sure! We provide a basic description of each bike on the Our Bikes page and each bike’s individual page explains what it’s best suited for and gives its specifications, but you can always get in touch with us and let us know what your plans are for your time in Vietnam. Then we’ll be able to point you in the right direction.

Yes, each bike comes with a helmet, and we have a good selection for you to choose from.

Yes, every bike we rent out for the purpose of touring comes with either a luggage rack or saddlebags.

Yes, we’ll be happy show you how your bike works, and take the time to help you get used to riding, free of charge. While this isn’t any substitute for formal training, we find most customers can acquire the skills needed to stay safe on the roads quite quickly.

Unfortunately, there isn’t any way to get insurance here that we’re aware of. This means that if you damage or lose your bike, you’ll be responsible for its repair or replacement.

Sure, our number’s (+84) 904 392 423. If you have any problems give us a call and we’ll do whatever we can to help, whether it be with directions, translations or negotiating prices.

Yes, we accept all major cards. If you decide to pay by card, though, please keep in mind:

  • Banks charge a fee of about 3-5% per transaction.
  • We are unable to ‘block’ a credit card: we have to charge it.
  • We can’t refund to a card. We can only refund in cash.
  • We are credited in VND (Vietnamese Dong), so we will refund you in VND.

Yes, we accept payments by bank transfer. Additionally, if you have a UK bank account you can transfer funds to our UK account with no extra fees.

Yes, we require a deposit on all motorbike rentals. This varies depending on which Rental Package you choose, Tourist Rental or Expat Rental.

For Tourist Rentals, we require a deposit of either $500 or your passport. If you decide to leave your passport with us, it must be valid and contain the visa with which you entered Vietnam. Many of our customers prefer doing things this way and, so long as you keep a photocopy or a photo of it when you’re travelling, you’ll have no problem checking in to hotels.

For Expat Rentals, all we require is one month’s rental fee.

You can find more details on each of our Rental Packages when you’re browsing Our Bikes, as well as on our Services page.

We don’t require a deposit for online bookings, so you’re welcome just to leave the deposit with us when you pick up your bike!

For sure, we’re happy to help. We’ve got sections on routes, destinations and riding tips, as well as a blog on Vietnamese culture, right here on the site. We’d also recommend you check out our sister site Viet Nomad which has some pretty in-depth articles on riding and travelling in Vietnam. There’s also Vietnam Coracle, run by a buddy of ours, which has some great info, too.

If Vietnam is listed on your permit then, yes, it should be. But IDPs are a bit of a grey area here since some police officers seem not to accept them. In any case, foreigners are rarely stopped by traffic police here.

When you stop, TAKE THE KEYS OUT OF YOUR BIKE. Smile and be polite, and show but don’t hand over whatever documents they request. If you’re worried about anything, take out your phone and start recording: legitimate police shouldn’t have a problem with this.

A blue card is a registration document that shows who a bike is owned by, and serves as proof of ownership. If you’re riding one of our bikes and the police request one from you, just give us a call and we’ll let them know it’s one of ours.

Frequently Asked Questions

Check out our selection of bikes, choose either our Tourist Rental Package or our Expat Rental Package and when you’d like it, and the price will be calculated for you! 

Alternatively, you can get in touch with us using our contact form or through our Facebook page, drop us an email at rentabikehn@gmail.com or call us on (+84) 904 392 423.

Whichever way you choose, we’ll get back to you within 24 hours!

The Tourist Rental Package is designed for tourists and for riders who are looking to travel across the country. There’s no mileage limit, nor is there any limitation on where you can travel to!

The Expat Rental Package, on the other hand, is designed for riders who are living and working in Vietnam. It’s a really cost effective way of getting around town, but there’s a mileage limit of 1,000km per month and you’re limited to the city in which you rented your bike and its immediate surrounding area.

You can find more detailed info on the two packages when you browse our bikes, or on our Services page.

Sure! We provide a basic description of each bike on the Our Bikes page and each bike’s individual page explains what it’s best suited for and gives its specifications, but you can always get in touch with us and let us know what your plans are for your time in Vietnam. Then we’ll be able to point you in the right direction.

Yes, each bike comes with a helmet, and we have a good selection for you to choose from.

Yes, every bike we rent out for the purpose of touring comes with either a luggage rack or saddlebags.

Yes, we’ll be happy show you how your bike works, and take the time to help you get used to riding, free of charge. While this isn’t any substitute for formal training, we find most customers can acquire the skills needed to stay safe on the roads quite quickly.

Unfortunately, there isn’t any way to get insurance here that we’re aware of. This means that if you damage or lose your bike, you’ll be responsible for its repair or replacement.

Sure, our number’s (+84) 904 392 423. If you have any problems give us a call and we’ll do whatever we can to help, whether it be with directions, translations or negotiating prices.

Yes, we accept all major cards. If you decide to pay by card, though, please keep in mind:

  • Banks charge a fee of about 3-5% per transaction.
  • We are unable to ‘block’ a credit card: we have to charge it.
  • We can’t refund to a card. We can only refund in cash.
  • We are credited in VND (Vietnamese Dong), so we will refund you in VND.

Yes, we accept payments by bank transfer. Additionally, if you have a UK bank account you can transfer funds to our UK account with no extra fees.

Yes, we require a deposit on all motorbike rentals. This varies depending on which Rental Package you choose, Tourist Rental or Expat Rental.

For Tourist Rentals, we require a deposit of either $500 or your passport. If you decide to leave your passport with us, it must be valid and contain the visa with which you entered Vietnam. Many of our customers prefer doing things this way and, so long as you keep a photocopy or a photo of it when you’re travelling, you’ll have no problem checking in to hotels.

For Expat Rentals, all we require is one month’s rental fee.

You can find more details on each of our Rental Packages when you’re browsing Our Bikes, as well as on our Services page.

We don’t require a deposit for online bookings, so you’re welcome just to leave the deposit with us when you pick up your bike!

For sure, we’re happy to help. We’ve got sections on routes, destinations and riding tips, as well as a blog on Vietnamese culture, right here on the site. We’d also recommend you check out our sister site Viet Nomad which has some pretty in-depth articles on riding and travelling in Vietnam. There’s also Vietnam Coracle, run by a buddy of ours, which has some great info, too.

If Vietnam is listed on your permit then, yes, it should be. But IDPs are a bit of a grey area here since some police officers seem not to accept them. In any case, foreigners are rarely stopped by traffic police here.

When you stop, TAKE THE KEYS OUT OF YOUR BIKE. Smile and be polite, and show but don’t hand over whatever documents they request. If you’re worried about anything, take out your phone and start recording: legitimate police shouldn’t have a problem with this.

A blue card is a registration document that shows who a bike is owned by, and serves as proof of ownership. If you’re riding one of our bikes and the police request one from you, just give us a call and we’ll let them know it’s one of ours.