So you've got some questions?Great - we hope we can answer them. See our FAQs below, and get in touch if you need to know anything else.
Is it better to rent daily or take the backpacker deal?
Why do I have to pay a transportation fee?
Do you provide helmets?
Yes, each bike comes with one helmet. We have a range of helmets available and you are free to choose. Be aware that our helmets ore not as good quality as those you amy have back home so if you are really picky or have a strange head size, you should bring your own.
We do not send helmets with bikes when we ship bikes to locations where we do not have a shop i.e HCM. This is because we have no idea of what kind of helmet will suit you.
Can I pay from my home account?
Do you accept credit / debit cards?
Yes, we accept all major credit cards. However, there are four issues to be aware of and they are: 1) The banks (not us) levy a fee on the transaction and this around 3-5% depending on which bank you use 2) We cannot ‘block’ a credit card, we have to charge it and therefore, 3) we cannot refund to a card, we can only refund in cash and 4) because we are credited in Vietnamese Dong (VND) we will refund you in VND.
Where can I get a helmet?
Do you provide insurance for total loss / theft?
Can you teach me to drive?
Is my International Driving Permit (IDP) valid?
This is a grey area somewhat because IDPs are said to be valid but some police do not accept them as such. However, the police rarely stop non-vietnamese for traffic violations and if they do, the worse thing that will happen is that you will be fined and then sent on your way. This fine is usually around $10-$15
How long does it take to drive from Hanoi – HCMC?
It is possible to make the journey in 10-12 days. HOWEVER, we do not recommend this. Most people take from 15-25 days (this is why daily rental can work out to be a better option) as this allows time to stop in cool areas like Phong Nha, Mui Ne, Hoi An etc.. and to have some fun off the bike.
You can also put the bike on the train/bus very easily and this helps to cut down the amount of driving, if you wish to.
Are there many cheap hostels on route?
Do you have any good resources that you can share?
Yes, we suggest you use VietnamCoracle website and also join the FB group Vietnam Back Roads as well as Vietnam Backpacker tips
What is a blue card?
Do I need to carry the blue card?
If you plan to take the bike across borders or sell it, then yes, you will need this to show ownership and to give to the new owner.
What should I do if the police ask me to stop?
Smile and be uber polite. Show (do not hand over) any requested documents and if you are worried about anything then film them with your phone. Legitimate cops shouldn’t have a problem with this.
Is the buy-back guaranteed?
I have been told it is too dangerous to drive in Vietnam. Is this true?
Yes, it is very dangerous to drive here but millions of people do it every day. Like with most things, you can control the amount of risk you take so driving carefully and being aware of what is going on will go a good way to keeping you safe.
There is of course an element of risk and unknown factors that we cannot control but driving safely and wearing the correct clothing should minimize this.
Do you have an emergency hotline?
We will help you over the phone as much as we can. We can translate between mechanics, police, hospital staff, security guards etc… and we can also help give you information as to the location of facilities (hotels, mechanics) and rough prices for goods and services.